OBSOLETE POLICY CHIP MANUAL |
Effective: September 1, 2011
Applicants and enrollees must give complete and correct information and verification to determine eligibility. The agency will give applicants and enrollees a due date for returning verifications. The following provisions apply to the process of providing verifications.
The agency will give clients a written request for verifications
Applicants and enrollees will have at least 10 days from the date the agency gives or mails a request for verifications to provide the verification.
Verifications needed to complete an application must be returned no later than the last day of the application processing period.
If the due date falls on a non-business day, the individual has until the close of business on the first business day after the due date.
Verifications turned in at an outreach location at a time the outreach office is open are dated as received on that day. If verifications are turned in at an outreach location at a time when the office is closed, the date received is the last day that a staff person was at that location to receive or collect verifications.
Individuals may ask for more time to return verifications. The agency will give the client at least 10 more days to provide the verifications if the client asks for more time by the due date.
If the agency requests more information, the agency will allow at least 10 days for the client to return the information. The agency will extend the application processing period as needed to give the client time to return verifications.
If verifications are not provided on time, the agency will deny the application or close the eligibility review.
If the agency cannot give 10-day notice for an adverse action, it must continue benefits to the following month. (See Section 803-1 for exceptions to the advance notice requirements.)
If the applicant provides verifications within 30 days after an application has been denied or the month after the review closed, the date the verifications are received becomes the new application date. The client does not have to complete a new application form.
If the applicant returns verifications more than 30 days after the application has been denied or more than a month after the effective closure date for a review, the client will have to reapply.
Anytime a due date falls on a Saturday, Sunday or state holiday, the client has until the close of business on the business day immediately following the due date to turn in verifications.
Note: If the Post Office returns a notice requesting verifications with no forwarding address, see Sec. 803-2.
Give applicants at least 10 days from the mailing date of the request to return verifications. Applicants may request more time by the due date. In which case, give applicants at least 10 more days.
If an application is incomplete, the agency will contact the applicant and offer ways for them to complete it. The application must be completed by the end of the application processing period, or it will be denied. If the application is completed by the 30th day after a denial, the new application date is the date the application is completed.
See Section 102-1 #9 when an application is received while another application is already pending.
See Section 704-1 for more information on eligibility reviews.
See Section 804 for verifications needed when a change is reported.